Hearbase in Canterbury

The Chaucer Hospital, Nackington Road, Canterbury


Hearbase Canterbury

Our Canterbury clinic at The Chaucer Hospital is our flagship site for  diagnostic testing and hearing aid fitting.  Our custom-designed facilities meet the highest international standards.

Hearbase works in association with BMI to ensure that we deliver a high quality hearing aid service in a modern, clinical environment.

The Chaucer Hospital is conveniently located on the edge of Canterbury and is committed to quality and value, providing advanced facilities, together with friendly, professional care.



Hearbase is the leading local digital hearing company and we offer a wide range of services from our Canterbury branch.


We take your hearing loss seriously and it needs to be professionally diagnosed and treated with the best solutions available.


We provide a wide range of hearing aids, from the most straightforward to the most sophisticated.

We also offer custom-made products to help protect your hearing from noise damage.

Services at our Canterbury branch:


Hearbase is Kent’s largest independent hearing company and we have been working in audiology for more than 20 years. We use the latest diagnostic techniques, combined with first class care and support.


Digital hearing aids come in a vast range to suit everyone’s needs, from the most straightforward to the most sophisticated. Our highly trained audiologists will advise you as which hearing aid best suits your hearing loss and your needs. They will explain the pros and cons of the various features so you can be sure of making the right decision.

Leading brands

As we are independent of any hearing aid manufacturer, this means we have access to all the world’s leading hearing aid brands making it simple to find the best solution for your hearing loss.

We are confident about the quality of our service so all our hearing aids come with a guarantee of 100% satisfaction or your money back.

You can arrange a free assessment with our audiologist by emailing admin@hearbase.com or by telephoning 0800 028 6179 to arrange your appointment.

Hearing Specialists

Sally French

Senior Audiologist

Sally joined Hearbase in November 1999. She is the senior audiologist at The Chaucer Hospital in Canterbury and is responsible for the private hearing aid service there. She is one of the longest-serving members of the clinical team lead and is involved in the training and support and keeping the team up-to date with the latest developments in hearing aid technology. She also works at our branches in Maidstone and Margate.

She trained and qualified as an audiologist while working at Hearbase and has many years’ experience in both the private and NHS side of the business. Her focus on private hearing aids makes her one of the most knowledgeable and experienced audiologists in the field of private hearing aids within the company.

Sally says the part of her work which she most enjoys is helping patients to hear better and get good value for money. “Technology constantly changes and this means I am able to constantly learn and improve the service I can offer to my patients,” she says.

“Each day brings a new set of challenges, whether it is a patient struggling to get used to hearing again or someone who did not realise that they were deaf. My role in helping these people gives me great satisfaction.”

Mark Scutchings

Managing Director/Clinical Lead

Mark has worked in audiology since 1980, both in the NHS and private sector. He has experience in a wide range of audiological disciplines, including electrophysiology, electronystagmography and paediatric audiology.

He has been managing director of Hearbase since the formation of the company and has also served on the Council of the Association of Independent Hearing Healthcare Professionals. Mark has established Hearbase as an independent multi-site hearing aid and diagnostic audiology company in Kent. He has overseen its growth  over the last 15 years, both organically and by acquisition of other local providers.

Mark’s role is to manage the running of the company as a whole and to direct and develop the clinical processes and procedures that ensure the quality and consistency of the service at all locations. He maintains clinical involvement, both in a supporting and advisory capacity and in day-to-day patient consultation.

He has been involved in a number of charity projects concerned with the hard of hearing, both in the UK and overseas. These include fitting 34 children in Romania with hearing aids donated by people in Kent and by hearing aid manufacturers.




Joana Carvalho

Senior Audiologist

Joana joined Hearbase in December 2012. She is the senior audiologist at the Deal branch. As well as being responsible for the private hearing aid service here, she specialises in tinnitus support and counselling, ear care and wax removal. She also works at our branches in Folkestone, Ashford, Canterbury and Charing.

After gaining her audiology degree in Porto, Joana worked in some of the major hospitals and hearing centres in Portugal. Working in diagnosis and rehabilitation with people of all ages, Joana tested hearing and fitted hearing aids from the world’s leading manufacturers. She was also part of a team who screened newborn babies for hearing loss.

While working in Portugal Joana organised audiology sessions at primary and elementary schools, arranged hearing aid workshops and carried out hearing screening with children and adults.

The economic difficulties in Portugal, along with Joana’s desire to see another culture, meet new people and gain experience working in another country, made her decide to move here.

She says: “Working for Hearbase is very gratifying for me. Ever since I started my audiology studies I had wanted to come and work in England. The best thing about my job is seeing the smiles and happiness of my patients when they can hear again.”

When not working Joana is keen on music, sport and photography.

What our patients say about Joana:

“I have just returned home from my appointment this morning with Joana Carvalho. Her colleague Hannah was with her and my wife Denise accompanied me.

“I am writing to say how excellent they were in dealing with us and with a fault I had with my aids. They listened to both of us and worked out the best solution.

“I continue to feel that having Joana as my audiologist is giving me the absolute best and Hearbase itself probably can’t be bettered. I am so grateful.” Norman Critchell

Marta Lopes

Senior Audiologist

Marta joined Hearbase in November 2013. She is the senior audiologist at One Ashford Hospital and is responsible for the private hearing aid service here. She also specialises in paediatric audiology and is the clinical team lead for our NHS services in south east Kent. She also works at our branches in Folkestone and Canterbury.

Marta completed her audiology degree in her home country of Portugal. After graduating she worked in two hearing care centres and in private and public hospitals where she tested adults and children for hearing loss and screened newborn babies.

In 2013 Marta published a study for an international symposium on the effects combined exposure to noise and toxic substances have on our ears and hearing. She says: “Despite publishing an article about industrial audiology and my interest in hearing aid technology, my dream has always been to work with children and be a paediatric audiologist.”

Marta wanted to work in health care because she likes to improve people’s wellbeing and make a difference to their lives.

“Working for Hearbase makes this possible,” she says. “Living in a different country with a different culture is a challenge but I am doing what I want to do. I have support from the Hearbase team which makes everything easier.”